Welcome to Transamerica!

Transamerica provides a comprehensive suite of benefits. You have a choice of medical, dental and vision plans, plus a variety of other plans and voluntary benefits.

As a new employee of Transamerica, you must enroll for health benefits within 30 days after your first day of employment. Enrollment in Transamerica’s benefits are optional. While the Affordable Care Act individual mandate penalty was eliminated, certain state-level individual mandates do exist. As a result, you may still want to enroll in health coverage depending upon where you reside to avoid a penalty.

What You Need to Do

  1. Learn about all your 2020 health benefits by reviewing this online decision guide (and, if needed, you can review information about 2019 health benefits in this benefits decision guide).
Important Note: If you are making your elections for 2019 as a new hire, you will also need to make your 2020 elections as they will not automatically carry over from 2019 to 2020. When you click the enrollment link, you will be presented with two options to enroll in coverage. Please complete your 2019 enrollment first and then your 2020.

For details and eligibility about other benefits like the employee assistance program, paid time off and the Transamerica 401(k) Retirement Savings Plan, visit ePortal at https://transamerica.service-now.com/hrportal, or call People Solutions at 866-558-5560.

  1. Enroll for your benefits within 30 days of your first day of employment. Learn how to access the Mercer Marketplace website. For example, if your first day of employment is March 1, you must enroll by March 31.
  • If you’re a Transamerica employee, your coverage will be effective on the first of the month immediately following your date of hire.
  • If you’re a Transamerica Agency Network employee, your coverage will be effective on the first of the month following your 55th day of employment.

If you do not enroll within 30 days of your first day of employment, you will only have Company-provided benefits, as applicable.

You cannot make a new election until the next Annual Benefits Enrollment period (for 2021 benefits) unless you have a qualifying change in status, such as marriage or the birth of a child in the middle of the year. For a complete list of qualifying events, see the Making Benefit Changes section.

  1. If you have any questions on your benefits, contact the Mercer Marketplace 365+ dedicated Transamerica Benefits Center at 866-891-4274. Benefits counselors are available from 7 a.m. to 9 p.m. ET Monday through Friday.

  2. If you are covering a dependent, you will need to submit appropriate verification documentation to Mercer Marketplace within 31 days of the date you enroll your dependent or your dependent’s benefits will not be activated. Submit your document using one of the methods below.

It may take up to 10 business days to process your dependent verification after documentation has been received.

  1. Watch your mail for ID cards, debit cards and more information.

Depending on the benefits you have chosen, you will receive an ID card for:

  • Medical (from Aetna, United Healthcare or Kaiser)
  • Prescription Drugs (from Express Scripts)

If you enroll in dental coverage, Delta Dental will mail you an ID card. You can also print your ID card on the Delta Dental of Iowa website at deltadentalia.com after you register.

If you enroll in vision coverage, you can print your ID card on the United Healthcare website at myuhcvision.com after you register.

If you enroll in a Health Savings Account (HSA), you will receive a debit card and account information from Optum Bank. If you enroll in a Flexible Spending Account (FSA), you will receive a debit card and account information from Discovery Benefits.

2019 Premium Rates

For 2020 premium rates, click here.